Senior Executive, Corporate IT

About You

As a Senior IT Executive within the Corporate IT sub-unit, you will play a crucial role in both maintaining and advancing our IT infrastructure. Your main responsibilities will involve comprehensive IT Asset Management and the provision of high-level support for end-user computing devices, alongside efficient resolution of incoming service tickets.

Your Day-to-Day

IT Asset Management (50-60% of time):

• Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight.
• Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness.
• Maintain up-to-date, precise records of asset movements, reflecting real-time statuses.
• Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.

Ticket Management (40-50% of time):

• Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.
• Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.
• Enhance response times and the quality of IT support services by working closely with other IT team members.

Audit and Compliance:

• Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.
• Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.

Additional Responsibilities:

• Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.
• Liaise with vendors and third-party service providers to ensure service quality and compliance.
• Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.
• Undertake other tasks as required by the department and operational demands.

Your Know-How

• Excellent organizational and project management skills.
• Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in ITIL and IT service management platforms.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services.
• Proficiency in IT service management software and ITIL best practices.
• Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.

Other Information

• Reporting Manager: Senior Manager, Workplace Technology
• Working Hours: 9am – 6pm, Mon – Fri
• Working Location: HQ, KYM tower with weekly visits to Ascent.