Senior Executive/Assistant Manager, Ecommerce (eStore)

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Responsibilities

• Develop and implement strategies to drive digital retail sales growth. Coordinate with different business units to roll out online promotions and campaigns.
• Identify new opportunities to expand online sales channels and partnerships.
• Conduct a post-mortem study on previous campaigns to understand the highlights and lowlights and discuss internally the improvement plans with actionable insights for continuous improvement.
• Manage online store operations, including product listings, pricing, promotions, and inventory.
• Inventory monitoring and forecast planning on SCM (weekly, monthly & quarterly) to ensure sufficient stock to push sales.
• Oversee the user experience and ensure seamless customer journeys across platforms.
• Coordinate with digital marketing teams on campaigns and advertising efforts.
• Build and maintain strong relationships with key stakeholders, partners, and customers.
• Handle escalations and ensure customer satisfaction.
• Stay updated on market trends, competitor activities, and emerging technologies.
• Recommend innovative solutions to improve digital retail presence.
• Manage budgets for online sales activities and ensure ROI on investments.
• Handle ad-hoc requests and discuss plans initiated by the local or regional HQ team.
• Work closely with internal stakeholders and partners to plan and execute the planned strategy to drive sales and conversion.
• Discuss and plan internally on how to grow the user segment and also CRM planning strategy to activate the non-active user.
• Conduct sales data analysis to understand customer behavior and plan upcoming promotions/sales plans.

Job Requirements

• Requires a bachelor's degree in Business, Marketing, E-commerce, or a related field.
• At least 5 years of experience in digital retail or e-commerce sales roles.
• Proven track record of achieving and exceeding sales targets.
• Ability to work cross-functionally and build collaborative relationships.
• Strong analytical mindset to interpret data and drive decision-making.
• Ability to develop solutions to complex problems.
• Flexible and able to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Familiarity with digital tools and e-commerce platforms.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have with forecasting for businesses?
• Do you have experience in a sales role?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?