Senior Executive / Assistant Coordinator - Customer Care (Vacant Possession)

Senior Executive / Assistant Coordinator - Customer Care (Vacant Possession)

1. Senior Executive Customer Care Coordinator:

• Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to submission of defects by Purchasers.
• Assist in conducting pre-inspection of units before VP including but not limited to pre-VP defects compilation for submission to Project.
• Ensure all units are in excellent condition before VP.
• Brief Purchasers on the handover process, defects submission process and attend to Purchasers for the property handover.
• Coordinate and manage defect rectification works to ensure all defects filed are rectified within the stipulated time frame.
• Liaise with relevant departments, including project management, quality control, main contractors and maintenance teams to communicate defect details and coordinate rectification efforts.
• Ensure all records, data and information are recorded accurately and filed up to date.
• Maintain good tracking system to ensure complaints are closed and signed off by relevant parties within stipulated time frame.
• Provide regular and transparent updates to Purchasers on the status of defect rectification efforts.

2. Assistant Customer Care Coordinator:

• Assist in pre-vacant possession (VP) preparation - key pouches, VP kits, forms, documentation and pre-VP defects compilation for submission to main contractor.
• Assist in conducting pre-inspection on units before VP and ensure units are in excellent condition before VP.
• Facilitate and explain to Purchasers on DNF submission and joint inspection process.
• Assist in coordinating defect rectification works to ensure all defects filed are rectified within the stipulated time frame.
• Liaise with relevant departments, including project management and main contractors to communicate defect details, follow up and coordinate rectification efforts.
• Ensure all records, data and information are recorded and filed up to date.
• Maintain good tracking system to ensure complaints are closed and signed off by relevant parties within stipulated time frame.
• Provide regular and transparent updates to Purchasers on the status of defect rectification efforts.

Education and Experience:

• Minimum Diploma holder in any field.
• Must possess at least 2 years (Assistant) / 3 years (Senior Executive) relevant experience.

Skills and Knowledge:

• Excellent communication and interpersonal skills.
• Strong organizational abilities, with attention to detail.
• Pleasant personality and presentable looks.
• Team player with effective collaboration skills.
• Knowledge of Mandarin is highly advantageous.