Senior Executive, Account Management (1SS)

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account executive. In this role you will be involved in developing, monitoring and managing assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets, join us!

Responsibilities:

• Engaging and building healthy relationships with assigned portfolio brands to enhance the partnership between Zalora and the brand.
• Resolving any issues and problems faced by the brand and dealing with complaints to maintain trust.
• Interacting with stakeholders of different teams to ensure the brand receives adequate support so that the 1SS experience is maintained at all times.
• Monitoring and growing the performance of the onboarded brands to achieve sales targets, e.g., cross-sell VAS, open up new channels to maximize sales.
• Constantly learning new skill sets and being on the forefront of e-commerce; knowledge development, and coaching brands to adopt new tools and features to drive customer engagement and retention.
• Leading end-to-end projects from planning to completion, managing small to medium projects with cross-functional teams, e.g., 1SS experience improvement projects, projects initiated by brands.
• Ensuring a healthy level of inventory in the warehouse to support daily sales or during campaigns, e.g., monitoring inbound plans/schedules, managing non-moving old stock.
• Analyzing and preparing monthly performance figures for management, actively participating in monthly business reviews with brands.
• Updating the management team on weekly progress.

Requirements:

• Bachelor's degree is a minimum, higher qualification preferred.
• 3-5 years of working experience in the field of Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistics.
• Experience in managing a wide array of stakeholders and driving successful projects is a must.
• Nimble, agile, able to nurture relationships and handle the job effectively.
• Diligent, organized, and methodological with excellent communication skills.
• Strong Microsoft Office skills (Excel, Word, and PowerPoint).
• Number-oriented, skilled in working with data tools (e.g., Tableau, etc.).
• Interest in driving business improvements through analysis and data-driven decision making.

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to detail and comfort with managing quality. Willing to work in a fast-paced, constantly changing, and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experiences for our key Trade business partners (brands e.g., Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story.
• Having the utmost care for your mental and physical well-being.
• Flexibility weaved into your lifestyle.
• A seamless work environment with a friendly & team-fueled culture.
• Career growth aligned to your professional and personal needs and goals.

Want to stay ahead with our developments? Follow us on our LinkedIn page and know more about us from our career website.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and Taiwan, enjoying over 50 million visits per month.