Senior Exec/Assistant Manager, Claims

• Supervise Group Claim unit. Provide coaching and guidance to team members. Conduct regular quality control audits on work performed by staff to ensure meeting expectations.
• Monitor productivity of staff and Service Level Agreement.
• Prepare department dashboard reports and any other reports as required for management or regulatory for trend analysis or reporting.
• Spearhead process improvement to reduce cycle time.
• Attend to internal and external inquiries or referrals timely. Analyze the inquiry/referral, provide a solution, and respond according to turn-around time (TAT).
• Liaise with external parties i.e. regulators, OFS, auditors Third Party administrators, etc. on inquiries, investigations, and complaints.
• Participate and coordinate system UAT activities, projects, and assignments in the Claims Department for new product launching, production defect fix, system enhancement, and/or process improvement.
• Review claims pending for more than 60 days.
• Assist and support the Head of Department (HOD) in ensuring department performance is towards operational excellence.
• Carry out assigned KRA.
• Handle all the Compliance matters related to the Group claim.
• Conduct training to claim assessors ensuring the claims are assessed accurately and in compliance with all applicable regulations.

Job Requirement

• At least 8 years working experience in claims assessment/management of Life/Takaful insurance, Critical Illness, Accidental and Medical related products.
• With supervisory experience of at least 3 years.
• Microsoft Office applications (e.g. Words, Excel and PowerPoint).
• Academic background in medical related field is preferred (e.g. Degree in Biomedical, Bioscience or Science).

Why Join Us?

Medical Benefits Coverage

Annual Leave/Medical Leave/Mandatory Leave/Emergency Leave/Maternity & Paternity Leaves, Etc.

EPF/SOSCO & EIS

Free Shuttle Service from the nearest LRT