Senior Content Analyst (Mandarin) | Kuala Lumpur, MY

What we do

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions - Data and Analytics, FTSE Russell, Risk Intelligence, Capital Markets and Post Trade - offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.

Opportunity

We are hiring Senior Content Analyst in our ESG team in Kuala Lumpur. LSEG Environment, Social and Corporate Governance team (ESG) is responsible for providing financial and non-financial information to the clients on companies across the globe. The team provides coordinated financial and extra-financial information, which is important for understanding the long-term performance and risk profile of major corporations.

The Senior Content Analyst (ESG) will be part of a team that supports five different data models under ESG. The role entails learning these different data models to fully support the team. The role is responsible for providing support in the day-to-day operations of the team. They must handle queries pertaining to the team and provide authoritative advice on specific content knowledge relating to quality concepts and techniques to drive improvement activities within the content collection team and quality & service groups.

The role is responsible for delivering outstanding content and extraordinary service experience by bringing accurate, complete, and timely data through LSEG breadth of expertise. The ideal candidate is a growth-minded teammate with strong analytical and customer service skills. Join us today!

Responsibilities:

• Primarily support ComCo ESG data model
• Provide training and perform quality checks for both Chinese and English companies
• Leverage skills (from within or outside ESG) in finding opportunities and optimize process striving to increase efficiency, reduce errors, improve customer satisfaction, and deliver business requirements.
• Ensures data quality, accuracy, timeliness, and completeness per company standards for their covered data models by doing checks and audits.
• To be up to date with the latest policies and procedures and other significant developments pertaining to different markets in different data models which would impact data collection.
• Supports transformation of ESG content, driving efficiency gains and operational excellence projects.
• Challenge the existing workflow to ignite innovative thinking.
• Provide support in query management.
• To carry out special projects or specialized tasks related to the ESG dataset as per the strategic plans.
• Conduct trainings for new hires and cross-trainees following the prescribed ramp-up schedule to ensure they acquire the skills needed to perform as Content Analysts.
• Partner with Team Leaders to improve the overall quality by giving appropriate feedback on team's performance.

Skills and Experience:

• High proficiency in the English and Mandarin language. Daily tasks will be conducted in these languages.
• Knowledge in different ESG data and products is a plus.
• Demonstrate strong organization, time management, and prioritization skills.
• Good communication and customer service skills.
• Well-developed analytical skills with the ability to problem solve and develop solutions.
• Technical skills will be appreciated (MS Office applications and Power Platforms)
• A great team player & positive attitude towards work; resilient to changes.
• Able to challenge existing processes and manage change.
• Display and motivate others to live the company values of excellence, partnership, integrity, and change.

This role is on a blended work model, with 3 days working in the office and 2 days working remotely. Standard working hours are Monday - Friday, 9AM - 6PM.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.