Senior Client Operations Officer, Payment Services M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Senior Client Operations Officer in the Payment Services team, you are responsible for ensuring that all Cash Payment related activities are processed in a timely and efficient manner, utilising processes and procedures that mitigate and minimize risk across the business.

You will be supporting the Europe region, with shift hours between 3:00 PM and 12:00 AM or 4:00 PM and 1:00 AM.

What will you do?

1. Ensure all payments under the STE environment are completed within the agreed timeframe, including manual payments.
2. Ensure accuracy of processing in accordance with CACEIS Investor Services’ expectations.
3. Resolve payment queries in a timely manner, including STE and manual payments.
4. Post payments in accordance with procedures.
5. Act as primary checker to ensure quality of output is maintained per the stipulated SLA.
6. Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
7. Maintain efficient communication channels with managers, coordinators, and team members.
8. Ensure effective logging and resolution/follow-up of enquiries and liaise with appropriate parties to resolve/escalate queries/problems within agreed timescales.