Senior Client Operations Officer, Fund Distribution Services M/F | Putrajaya, MY

Senior Client Operations Officer, Fund Distribution Services M/F

Job description

Business type
Types of Jobs - Asset Management

Contract type
Permanent Contract

Expected start date
01/04/2025

Management position
No

Job summary

The Senior Client Operations Officer, Fund Distribution Services is responsible for preparing and processing Transfer Agency transactions as per defined procedures, while meeting Client service level agreements & team KPI's /KQI's. This role includes ensuring accuracy and punctuality of data sent to Fund Managers, collaborating with other teams within the Fund Distribution department and the company, and assisting the Assistant Manager in leading the team, acting as the point of contact in the Assistant Manager's absence to ensure complete shift coverage.

Region: APAC

Working hours: 9:00AM - 6:00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers, and switches.
• Report transaction order and entry issues to the relevant parties where necessary.
• Ensure all trades received prior to cutoff are processed accurately before deadlines.
• Review and monitor the client queue to ensure a high level of service.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

• Generate distributions, process payments, and ensure timely reporting to clients.
• Process and check functions dependent on file uploads and extracts to ensure that all deadlines are met, including daily uploads of price files, SWIFT transaction files, etc.
• Handle any errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communication where necessary.
• Assist the Supervisor in creating or updating any Risk document.
• Ensure completion of any task or project assigned in a timely manner.

Queries

• Provide high-quality and professional client service to ensure CACEIS Investor Services Values are maintained.
• Communicate clearly and concisely with relevant teams/persons regarding uploads or transfers and notification of delays.
• Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
• Accurately process daily automated cash processes, manual payments, and manual payment files.
• Identify and clear all transaction reconciliation items on bank accounts, dealing with any issues, returned and outstanding payments.

Reporting

• Generate and dispatch regular (SLA) and specific reports upon request from internal or external parties.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments within CACEIS Investor Services or Clients.

Supplementary Information

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Degree in relevant field

Level of minimal experience
3-5 years

Experience

• 2-4 years of Transfer Agency, Securities Operations, or financial services industry in an operations environment.
• English Language (Written/Oral) Proficiency
• Mandarin and Cantonese (Written/Oral) Proficiency
• Excellent attention to detail.
• Good interpersonal and networking skills with all stakeholders.
• Good organizational skills and ability to prioritize workloads to meet tight deadlines.
• Experience in Shareholder Services operations.

Required skills

• Mandarin (Written/Oral) Proficiency is a must-have
• Cantonese language capability will be an added advantage
• English Language (Written/Oral) Proficiency
• Excellent attention to detail.
• Good interpersonal and networking skills with all stakeholders.
• Good organizational skills and ability to prioritize workloads to meet tight deadlines.
• Experience in Shareholder Services operations.

Technical skills required

• Knowledge in Excel VBA, Macro will be an added advantage