Senior Client Operations Officer, Fund Distribution Services M/F

The Senior Client Operations Officer, Fund Distribution Services is responsible for preparing and processing Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s. This role entails ensuring accuracy and punctuality of data sent to Fund Managers, collaborating with other teams within the Fund Distribution department and the company, and assisting the Assistant Manager in leading the team. The Senior Client Operations Officer will also act as the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region: APAC

Working hours: 9:00AM – 6:00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers, and switches.
• Report transaction order and entry issues to the relevant parties where necessary.
• Ensure all trades received prior to cutoff are processed accurately before deadlines.
• Review and monitor the client queue to ensure a high level of service.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

• Generate distributions, process payment, and ensure timely reporting to clients.
• Process and check functions dependent on file uploads and extracts to ensure that all deadlines are met, including daily uploads of price files, SWIFT transaction files, etc.
• Deal with any errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communication where necessary.
• Assist the Supervisor in creating or updating any Risk document.
• Ensure to complete any task or project assigned in a timely manner.

Queries

• Provide high-quality and professional client service to ensure CACEIS Investor Services Values are maintained.
• Provide clear and concise internal communication to the relevant teams/persons, including confirmation of uploads or transfers and notification of delays.
• Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
• Accurately process daily automated cash processes, manual payments, and manual payment files.
• Identify and clear all transaction reconciliation items on bank accounts, addressing any issues, returned, and outstanding payments.

Reporting

• Generate and dispatch regular (SLA) and specific reports upon request from internal or external parties.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments within CACEIS Investor Services and/or Clients.