Senior Client Operations Officer, Fund Distribution Services M/F

CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 22/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

Position: Senior Client Operations Officer, Fund Distribution Services

Supporting Region: Lux

Working Hours: 3pm - 12am or 4pm - 1am

Responsibilities:

1. Prepare and process Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s.
2. Ensure accuracy and punctuality of data sent to Fund Managers.
3. Collaborate and interact with other teams within the Fund Distribution Services department and other teams within the company.
4. Assist the Supervisor in leading the team and act as the point of contact in the absence of the Supervisor to ensure complete shift coverage.
5. Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.
6. Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
7. Generate distributions, process payments, and ensure timely reporting to clients.
8. Generate the Regular Savings Plan and process direct debit files.
9. Process and check functions dependent on file uploads and extracts to ensure all deadlines are met.
10. Address any errors and exceptions of dependent file uploads and extracts.
11. Provide clear and concise internal communication where necessary, including confirmation of uploads or transfers and notification of delays to the relevant teams.
12. Ensure all deadlines are met with defined benchmarks, and that all documents are carefully reviewed, capturing all instructions & information accurately.
13. Review and monitor the client workflow queue to ensure all items are actioned within SLA.
14. Maintain the integrity of data.
15. Ensure ongoing productivity, especially when fewer staff are available and during high volumes (such as distribution periods) by providing back-up relief for absent or on-leave staff.