Senior Calibration Services and Support Engineer

Manufacturing Calibration Services is looking for a Calibration Services and Support Engineer (CSSE) to manage and support internal calibration laboratories activities and external calibration laboratories participating in the NI Certified Calibration Center (CCC) Program, and to partner with the global calibration organization to guarantee global calibration capabilities for NI Products. The successful CSSE will work across internal functions and calibration partners to achieve operational and business goals, will provide equipment, training, and support to our global calibration partners, and will ensure that all CCC contractual agreements are being met.

In this Role, Your Responsibilities Will Be:

CSSE with CCC

• Lead global projects and initiatives and support the calibration global organization to ensure customers will have the right calibration support through NI or NI calibration network.
• Drive the execution of enabling calibration capabilities at partner locations, completing capabilities gap analysis, ordering equipment, and working with NI Services Centers to provide the necessary level of training and support.
• Maintain open and constant communication with calibration partners on software and processes updates, open issues, action items and performance.
• Create, monitor and report calibration partner’s performance by collecting and evaluating monthly performance metrics and creating partner’s performance scorecards.
• Complete audits, evaluations, and risk assessments of calibration partners to ensure alignment with NI practices, expected level of quality, evaluation of technical competencies and compliance with NI agreement.
• Manage quality issues related to calibration partners.
• Provide training in calibration software and procedures.

CSSE with internal calibration laboratories activities

• Familiarize and maintain ISO/IEC 17025:2005 quality and technical management system.
• Coordinate and perform On Site / In-lab calibration fulfilling ISO/IEC norms.
• Develop and evaluate Uncertainty Budgets as per ISO/IEC Standards and GUM method.
  

Who You Are: You are customer focused and obsessed with their success. You are dedicated and goal oriented. You acquire and provide feedback to make timely and well-informed decisions. You guide and lead others. You manage multiple tasks and projects and adjust quickly to unexpected situations or changes in priorities. You have a deep understanding of the technical and operational aspects of Calibration.
For This Role, You Will Need:

• BE/Master degree in STEM (Science, Technology, Engineering, or Math).
• 5+ years of experience in metrology with data analysis and statistical methods for data analysis; understanding of calibration and metrology concepts and methodologies for electrical and RF equipment
  • First-hand experience with signal analyser, signal generator, oscilloscope, network analyser, modules modular instruments is preferred.
• Experience in project management, and in leading multi-functional initiatives.
• Experience leading global teams, and working with outside vendors or service providers.
• Experience in ISO/IEC 17025:2005 internal and external audit.
• Clear written and verbal communication.
• Availability to travel domestically and internationally (no more than 25% of the year).

Preferred Qualifications that Set You Apart:

• Experience in negotiating and managing contracts with vendors.
• Experience with ISO/IEC 17025:2017 and ANSI/NCSL Z540.1-1994 calibration standards and requirements.
• Experience with NI Calibration Executive Software.
  

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At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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