Senior Business Immigration Analyst

Job Description

The Senior Immigration Analyst works in a centralized operations hub setting in Kuala Lumpur, providing remote case support to the Australian practice on inbound corporate immigration matters.

This role will report into the management based in Australia (remote), with guidance and supervision of a local supervisor.

As a Senior Business Immigration Analyst, you will:

• Prepare and collate accurate and complete visa applications for review before sending to client and/or preparing for lodgment;
• Proactively follow defined processes to complete tasks within prescribed timelines and protocols;
• Generate clear, well-organized written work product that requires minimal edits, including case-related documents and internal and external emails;
• Instruct and coordinate with Fragomen internal operations support team, ANZ Operations (ANZO) on case processing, including case initiation, lodgment, and billing;
• Respond to client and other inquiries in a timely manner, developing and maintaining positive client relationships with relevant contacts;
• Ensure clear communications with all stakeholders (internal and external) throughout the whole process;
• Record, track, monitor and follow up post-lodgment requests from Immigration;
• Ensure all case information is up to date in the firm’s case management system regarding case flow, delays, and billing information;
• Demonstrate understanding of specific visa/work permit processes, providing case teams, clients, and assignees with up-to-date information from government agencies;
• Identify potential issues that may cause delays or application denials and raise promptly to case teams;
• Help to improve and define processes, and support implementation of new/revised processes;
• Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational, and client compliance.

An ideal candidate should:

• Demonstrate exceptional planning and time management skills with an ability to multi-task.
• Be meticulous and detail-oriented.
• Demonstrate excellent communication skills.
• Have the ability to work across multiple cultural contexts and connect with people from other cultures.
• Demonstrate versatility and agility in adjusting to changes in policy, client expectations, and case volumes.
• Display professionalism and a positive learning attitude.
• Have strong analytical and judgment skills.

Let's talk if you have:

• A degree qualified in any discipline.
• Two (2) or more years’ experience in a professional setting; experience in immigration, visa processing, or Human Resources Shared Services is a plus.
• Excellent command / highly proficient in spoken and written English. Good proficiency in a secondary language could be a bonus.

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals and immigration law specialists.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don’t forget to include your CV and cover letter.