Senior Business Analytics Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

In our Strategy and Analytics team, we are dedicated to leveraging data to drive strategic decisions for our Commercial and Support functions. We work closely with various teams and partners to provide comprehensive data insights that help us better serve our consumers and partners in the marketplaces across Southeast Asia.

Get to Know the Role

You will report to the Head of GS Strategy, Analytics and Country Operations. It takes a village to give a safe and delightful service to our customers. As things get more complex, "the village" needs experienced data analysts who can lift their head above the noise and guide us through data insights on what is best for our customers. This is you. You will support data projects working with different teams across Grab with the purpose of giving our customers the best service in the world.

This role is based in Petaling Jaya and working onsite.

The Critical Tasks You Will Perform

Functional

1. You will independently assemble large and complex data sets that meet the business or analytical needs.
2. You will build and deploy data models that help improve support experience.
3. You will work with the Business or Operations Teams to understand their problem statements and conceptualize analytics frameworks that convert business problems into technical hypotheses.
4. You will design and recommend A/B testing to evaluate the model performance and provide interpretation of the experiment results, and provide data-driven recommendations.
5. You will develop data insights and performance dashboards.

Customer

1. You will have to be the radical advocate for our users on the quality of their experience with us above anything else.
2. You will lead the charge: Influence and serve in order to deliver through others.

Qualifications

What Essential Skills You Will Need:

1. We are looking for someone who has at least 4 years of data and business analytics experience.
2. You have project management skills - track record in executing and delivering projects independently.
3. You have the ability to work with partners across several organization levels and several cultures.
4. Bachelor's degree with academic track record.
5. Experience of analytical tools such as Power Apps, PowerBI.
6. Strong knowledge in SQL to extract large disconnected datasets on Azure/AWS data platform.
7. Knowledge of data programming (Python, R).
8. Familiar with User experience function and tools is good to have.
9. Familiar with startup environment and understanding of dynamics between design, engineering, product, customer service, and commercial operations.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

1. We have your back with Term Life Insurance and comprehensive Medical Insurance.
2. With GrabFlex, create a benefits package that suits your needs and aspirations.
3. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
4. We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.