Senior Business Analyst, Digital Platform

Short Description for Internal Candidates

Job Purpose: Responsible to lead and manage the new initiatives, enhancements, and projects surrounding CIMB Clicks & CIMB OCTO that contribute towards the overall development roadmap for the digital banking platform or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training, testing, and production support within stipulated SLA.

Description for Internal Candidates

Key Responsibilities

• Accountability for the delivery of all product roadmap and related capabilities for functions assigned.
• Strong analytical and product management skills needed, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
• Prepare user requirements, push the boundaries, and work with the customer experience team to think outside the box in delivering best-in-class customer experience.
• Have an eye for detail and risks and enable proactive identification, communication, escalation, and management of project risks as needed.
• Participate in product test plan preparation and test cases.
• Work with the design team, internal stakeholders in detailing a complete end-to-end flow that is fully digital and seamless to customers.
• Consider all negative cases and failovers and provide a solution that is elegant and considers the customer at the center.
• Keep the customer at the center of the solution design process.
• Work with the technology team to ensure the technology solutions meet the requirements and are scalable and extensible across all Digital Banking channels and products.
• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.
• Champion and evangelize the Online and Mobile Banking roadmap and delivery both internally and externally.

Relevant Work Experience

• 5 years + in a BA role, product management in the digital space preferably in the financial services sector, but not essential.
• Have working knowledge in digital banking; familiarity with internet banking and mobile applications will be an advantage.
• Experience in both agile and waterfall software development techniques.
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Competencies/Skills (Essential to succeed in this job)

• Excellent knowledge of Microsoft Office.
• Preparation of User Stories / Business Requirements Definition.
• Design Thinking skills preferred.
• Customer-oriented centric.
• Outstanding communication and interpersonal abilities.
• Able to empathize with customers’ needs to be able to re-imagine the user journey.