Senior Billing Executive - FSS

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Join the Growing Team at Singtel Financial Shared Services in Malaysia!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Senior Billing Executive will lead, supervise, guide and motivate a team of junior staff. He/She will be involved in various responsibilities, which include but are not limited to supporting billing/TV Configuration requests for Corporate/Consumer products or services besides analysing and configuring these requests into the backend system. He/She will provide customer support for billing configuration enquiries and complaints and be the lead for split billing enquiry, investigations and reconciliations. This role also acts as a SME by providing billing advice to various internal stakeholders besides supporting and monitoring day-to-day operations in revenue assurance, revenue reconciliation & usage rejections.

Make an Impact by:

• Check incoming requests to confirm all given information is filled up correctly in the template; no missing or wrong information; no typo error for IPCC (I – Pegasus Configuration Centre), M2M rate plans, MMIG etc.
• Analyse the request and verify against respective system to ensure the request is valid for configuration.
• Provide guidance to requestors who may not be familiar with template filling or unsure of the requirements.
• Manage Corporate customers’ requirements, including explaining/educating the Account Managers on processes, requirements, system limitations and workarounds.
• Investigate irregularities detected and resolve operational issues and feedback brought to the team’s attention with necessary escalation to the Manager/Director.
• Review processes, identify gaps and recommend enhancements within the area to increase efficiency and productivity.
• Perform revenue assurance activities as per agreed schedule to ensure no revenue leakage.
• Perform usage and bill production reconciliation activities as per agreed schedule to ensure billing integrity is in place.
• Analyze usage rejections using system reports and order details. Resolve rejects according to SOP and on time as per KPI.

Skills for Success

• Diploma or Degree in Business or Accounting, IT, or Finance.
• Minimum 5 years experience in a supervisory role leading a team.
• Proficient in MS Office, Excel (Vlookup), PowerPoint with good analytical skills.
• Able to write and communicate clearly in English.
• Work experience in handling billing operations, UAT and/or telecommunication industry is a plus.
• Ability to work independently with any resources he/she has on hand.

Join us on our mission to continue defining the future of financial services. Apply Now!