Senior Associate - Quality

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Appropriate handling of sensitive information; high level of attention to detail.
• Respond to inquiries regarding policies and procedures.
• Act as primary problem solver concerning cash and duty shipment discrepancies.
• Create and maintain tracking reports in relation to country aging performance.
• Prepare weekly outstanding open item reports in a timely manner.
• Provide support for internal projects transition/centralization.
• Participate in internal and/or external meetings with all stakeholders.
• Able to investigate and resolve queries according to Service Level Agreements.
• Contribute to capturing potential revenue leakage for shipments with discrepancies.

Minimum Requirements

• University Degree or equivalent by experience.
• Well-versed in Microsoft Excel and SAP.
• At least 1.5 years of experience in a similar position.
• Good communication skills in English: Oral and Written.
• Ability to analyze with logical thinking processes.
• Attention to detail and ability to meet tight deadlines.
• Able to work evening shifts, public holidays, or weekends when required.
• Engage, communicate, and build networks with the AR, RTR, Billing, and BPO teams.
• Customer-oriented.
• Process-oriented and able to work under pressure.
• Team player and highly collaborative.