Senior Associate, Public Relations & Communication

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

• Draft and/or edit various PR and social media materials, including strategic PR plans, press releases, rollout schedules, fact sheets, content, announcements, and media statements.
• Conduct media pitching, write PR materials, engage in social media, and conduct research.
• Assist in crafting press releases, speeches, and forewords in both English and Bahasa Malaysia.
• Help create informative and engaging digital and social media content to share TNG’s value proposition with internal and external audiences.
• Assist in strategizing and crafting content for LinkedIn from a PR angle and work closely with HR to develop content for #LifeatTNG.
• Assist in implementing key PR activities related to product launches and other public relations activities within the organisation.
• Work closely with internal and external teams to ensure that PR efforts are coordinated, integrated, and aligned.
• Support communications planning and execution, mainly focusing on external communications across multiple campaigns for different audiences and coordinating with various stakeholders.
• Manage and assist in executing employee ambassador and alumni programs, ensuring that internal communications projects are properly planned and integrated with external communications activities.
• Assist in the planning and execution of CSR events together with the Sustainability team.
• Propose, manage, and execute townhall planning and execution.
• Regularly track announcements and PR activity, ensuring information is shared with key staff across the organisation.
• Monitor company, competitor, and industry news effectively through media monitoring.
• Develop content for internal channels such as Yammer and ensure that all internal and external events are updated on Yammer in a timely manner.
• Research, develop, and deliver internal communications that meet the ongoing requirements of the advisory business, in line with corporate branding and communications guidelines.
• Deliver a wide range of communication items, including but not limited to emails, newsletter posts, videos, and presentations.
• Record and document internal and external communications activities and events through basic videography and photography.
• Assist in profiling Senior Leaders via Thought Leadership initiatives such as media interviews and speaking engagements.
• Assist in crafting PR stories for Sustainability.
• Manage other administrative tasks within the Department and Division.

Who should join us?

• Minimum 3 to 5 years of hands-on PR and Communications working experience.
• Bilingual in English and Bahasa Malaysia, with strong English language proficiency.
• A versatile PR writer and storyteller.
• Demonstrated excellence in writing press releases, corporate communications, PR writings, product messaging, proactive pitches, blog posts, and talking points.
• Strong storytelling skills in media relations.
• Strong written and verbal communication skills, with a keen attention to detail, and the ability to multitask under tight deadlines.
• Strong interpersonal skills, with the ability to develop relationships and communicate effectively at all levels.
• Good interpersonal and relationship-building skills, with confidence in dealing with senior executives and explaining communication techniques.
• Ability to act as an emcee and spokesperson for external and internal events, social media content, and videos.
• Proficiency in project/event management, including budget management and adherence to strict timelines.
• Proficiency in developing corporate presentation decks and event proposals.
• Strong quantitative, analytical, and problem-solving skills, coupled with a proactive approach.
• Creative and innovative thinking, with problem-solving skills.
• Excellent organisational skills and meticulous attention to detail.
• Positive attitude and proactive mindset.
• Willingness to take initiative and ensure timely delivery of tasks.
• Outgoing personality with mature thinking, creativity, drive, and a willingness to communicate with superiors, peers, and colleagues for information gathering.
• Willingness to undergo training and improve skills in internal communications, and openness to participate in special projects targeting internal audiences.
• Skilled at using PowerPoint Presentation, Canva, and Social Media.
• Highly aware of latest trends on social media and #hashtag trending, especially in the fintech, payment, and highway industries.

Our Perks & Benefits:

• Hybrid and Flexi hours.
• e-Wallet meal allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: careers@touchngo.com.my

Note: Only shortlisted candidates will be contacted.