Senior Associate - Process Improvement Specialist

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: IFS - Internal Firm Services - Other

Management Level: Senior Associate

Job Description & Summary: A career in Internal Firm Services will provide you with the opportunity to drive sustainable change and efficiency for the organisation. You will play a key role in delivering organisational efficiencies, overseeing firm-wide projects and improving operational processes, SOPs, policies, and procedures across various internal firm services business units. In enhancing our pursuit of operational excellence, we are seeking a Senior Associate with a strong background in process improvement and operational transformation to join our internal firm services transformation initiatives.

Job Description: As a Process Improvement Specialist, you will play an integral role in driving and supporting our ongoing transformation and change journey. The initiatives may include:

• Process Oversight: Oversee operational processes, SOPs, policies and procedures across various internal firm services business units.
• Process Improvement: Identify inefficiencies in existing processes and implement best practices to optimise performance.
• Process & Policy Development: Manage and develop processes and policies according to industry best practices.
• Stakeholder Collaboration: Work closely with stakeholders from the business units and the business services transformation team to ensure alignment and gather insights into evolving requirements.
• Project Management: Coordinate and oversee project planning, ensuring timely and successful execution.
• Performance Metrics: Define and analyse data points to measure the progress and success of process improvement efforts.

Preferred Skills: An ideal candidate will have either consulting or operational experience with strong problem-solving skills and an interest in project and change management.

• Minimum of 3-5 years of relevant experience in process improvement, consulting or an internal management role.
• Excellent leadership and business acumen with the ability to connect the dots between business strategy and operational matters.
• A flexible personality able to cope well under pressure and work independently.
• An analytical mindset and strong problem-solving skills.
• High proficiency in Google Suite and Microsoft Office (PowerPoint and Excel).
• Excellent verbal and written communication skills in English.
• Familiarity with process improvement methodologies such as Lean, Six Sigma or similar is a plus.