Senior Associate Director, Investor Trade Operations

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $ trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

#LI-Hybrid

Job Description

This is leadership role in the Investor Trade Operations global team (Genesis) to head the Investor Trade Operations for Kuala Lumpur, Malaysia. Support and drive locally the build out of the Investor Trade Ops team in Kuala Lumpur which covers deployment, training and migration of work in support of the follow the sun model. The team will be extensively involved in implementing and working on strategic initiatives using cutting edge technology lead initiatives using AI and other industry leading solutions such as digital subscription forms.

Support senior leadership with achieving department initiatives, projects, budget adherence.

Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting, query management and other Investor Trade ops related tasks.

Establish process for fund/client specific Investor Trade Operations procedures in furtherance of our objectives in establishing a ‘Follow the Sun’ operating model by taking ownership of the process and client centric approach.

Ensure the team supports both the process and technological initiatives through active participation in developing the process and other change requests as we develop the operating model.

Manage and support the individual performance of direct reports through regular one-to-one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.

Collaborate and foster positive partnerships with cross functional teams within Client 360 and Nexus teams where required to ensure successful delivery of our service offering including participating in service reviews, incident management, risk mitigation and other initiatives.

Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members and remain connected and engaged with global functional team as well as local Management in Kuala Lumpur.

Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.

Qualifications

1. Demonstrate team management experience in Investor Services, Fund Administration or related industry.
2. Strong people leadership skills.
3. Strong client/customer service management experience.
4. Demonstrate experience and ability to lead/facilitate/adopt technology led changes.
5. Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines.
6. Professional written and verbal communication skills when dealing with Clients, Investors, colleagues.
7. Demonstrate business logic and risk adverse approach to resource management and operations.
8. Demonstrate an ability to work independently and collaboratively to solve complex issues and provide guidance, assistance and training when required.

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work, and stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.