Senior Associate, Business Development Malaysia

Senior Associate, Business Development Malaysia

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

What you'll do:

1. Support the development and maintenance of a high-quality portfolio of Mobility & Travel Services category for Klook’s rapidly growing, global customer base.
2. Sales Planning and Execution: Create and deliver compelling sales pitches to existing and prospective merchants, driving engagement and retention. Negotiate with merchants to drive growth and achieve business objectives.
3. Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.
4. Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, and updates with merchants on a routine basis.
5. Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms.
6. Market Research & Analysis: Conduct comprehensive market research, identifying new opportunities and formulating GTM strategy. Deliver insights on market trends to relevant stakeholders.
7. Cross-Functional Coordination: Collaborate closely with various internal functions to generate/execute plans, maximize sales, and enhance operational efficiency.

What you'll need:

1. 1-3 years work experience in Business Development, Sales or account management, or Online Travel Agency (OTA) experience.
2. Familiarity with travel products; experience with tours & activities preferred but not mandatory.
3. Experience in FMCG, OTA, Merchant-Facing Technology, and/or E-Commerce is an advantage.
4. Sales Techniques: Proficiency in various sales and deal-making techniques is essential for effectively engaging with merchants.
5. Pipeline Management: Experience in identifying potential clients or suppliers and managing sales pipelines.
6. Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs.
7. Adaptability and Resilience: Flexibility and resilience to navigate changing market dynamics.
8. Teamwork and Communication: Effective communication skills and a collaborative mindset.
9. Customer Focus: Commitment to understanding customer needs and providing excellent service.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, where employees from all walks of life have an equal opportunity to thrive.