Senior Application Engineer - Penang/Norther Region

Senior Application Engineer - Penang/Norther Region

Senior Application Engineer - Penang/Norther Region

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to Senior Sales Manager - Singapore Region.

Your role and responsibilities

In this role, you will have the opportunity to execute technical assignments. Each day, you will deliver technical solutions as per agreed timeline and standards using established solutions. You will also showcase your expertise by supporting the development of technical expertise solutions and services.

The work model for the role is: #LI-onsite, #LI-hybrid.

This role is contributing to the Discrete Automation - B&R Business being based in Penang.

You will be mainly accountable for:

• Diagnosing and troubleshooting customer's software and hardware issues.
• Developing, planning, and arranging training for customers on relevant products and technologies.
• Working closely with the regional sales team on daily basis for presales support such as demonstration, proof-of-concept testing, and providing consultation in justifying customer's application needs.
• Visiting customers in coordination with the regional sales team for application/technical clarification.
• Continuous update training from various sources and technique training provided from or at Headquarters.
• In charge of local engineering stock and providing support and technical advice to colleagues, involving and assisting the Sales team in application & technical solutions, quotations, and securing of sales and application supports mainly targeting potential customers in the region.

Qualifications for the role

• Minimum Degree in Electrical/Automation/Controls Systems or equivalent.
• 3-5 years of progressive customer service experience. Fresh graduates are welcome to apply subject to internship experience.
• Ability to work well under pressure and manage multiple projects simultaneously, with excellent interpersonal and communication skills.
• Excellent sense of priorities and ability to identify and meet customers’ needs and requirements.
• Knowledge and skills in programming languages such as Structured Text, C language, Ladder, and Function Block would be a plus.

More about us

ABB is a global leader in power and automation technologies, based in Zurich, Switzerland, employing 145,000 people and operating in approximately 100 countries. Our business comprises five divisions organized in relation to the customers and industries we serve. We are particularly proud of our record for innovation, recognized through countless awards and scientific accolades.

ABB provides industry-leading software and deep domain expertise to help the world’s most asset-intensive industries such as energy, utilities, and mining solve their biggest challenges. Our enterprise software portfolio offers an unparalleled range of solutions for asset performance management, operations and workforce management, network control, and energy portfolio management.

Currently, we are looking for people who share our vision and expand our expertise.