Senior Application Engineer (Digital/RF/Component Test)

Electrical/Electronic Engineering (Engineering)

Full time

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• As an expert of Keysight's Component Test products or solution, provides responsive and in-depth pre- and post-sales technical support including measurement, application and configuration. Applications include active/passive component test, compliance test, impedance analysis and material measurement.
• Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
• Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
• Delivers start-up assistance or solution implementation to the customer via remote means.
• Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
• Creates and contributes technical articles to the KeysightCare Knowledge Base.

Qualifications

• Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
• Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.
• Typically, 8+ Years Experience in using Test & Measurement instruments for Component Test such as Vector Network Analyzer and impedance tester. Excellent understanding in microwave component test, compliance test and impedance analysis and material measurements.
• Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
• Possesses a customer-first mindset with the passion to serve customers.
• Ability to work independently.
• Able to handle multiple tasks and work under pressure.

Keysight is an equal opportunity employer

Your application will include the following questions:

• Do you have technical support experience?
• Do you have experience in a sales role?
• Do you have a Bachelor Degree?
• How would you rate your Mandarin language skills?