Senior Application Engineer

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Your role and responsibilities

In this role, you will have the opportunity to execute technical assignments. Each day, you will deliver technical solutions as per agreed timeline and standards using established solutions. You will also showcase your expertise by supporting the development of technical expertise solutions and services. The work model for the role is: #LI-onsite, #LI-hybrid. This role is contributing to the Discrete Automation - B&R Business being based in Penang. You will be mainly accountable for:

• Diagnosing and troubleshooting customer's software and hardware issues.
• Developing, planning, and arranging training for customers on relevant products and technologies.
• Working closely with the regional sales team on a daily basis for presales support such as demonstration, proof-of-concept testing, and providing consultation in justifying customer's application needs.
• Visiting customers in coordination with the regional sales team for application/technical clarification.
• Continuous update training from various sources and technique training provided from or at Headquarters.
• In charge of local engineering stock and providing support and technical advice to colleagues.

Involving and assisting the Sales team in the application & technical solutions, quotations, and securing of sales and application supports mainly targeting potential customers in the region.

Qualifications for the role

• Minimum Degree in Electrical/Automation/Controls Systems or equivalent.
• 3-5 years progressive customer service experience. Fresh graduates are welcome to apply subject to internship experience.
• Ability to work well under pressure, manage multiple projects simultaneously, and possess excellent interpersonal and communication skills.
• Excellent sense of priorities.
• Ability to identify and meet customers’ needs and requirements.
• Knowledge and skills in Programming languages - Structured Text, C language, Ladder, and Function Block would be a plus.

More about us

The Machine Automation Division offers integrated automation solutions based on programmable logical controllers, industrial PCs, servo motion, industrial transport systems, and machine vision. It also provides software for engineering and optimization.

The range of solutions is mainly used by machine builders for various types of series machines, e.g., for plastics, metals, printing, and packaging. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.