Senior Administrator, Entitlements

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Job Summary

RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across time zones and supports a 24/5 operational capability.

The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. As an Administrator, Entitlements you are responsible for day-to-day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients. Working Hours: 3pm to 12am / 4pm-1am

What will you do?

1. Provide day-to-day supervision to direct line manager in ensuring daily deliverables are successfully completed, including any ad-hoc responsibilities assigned.
2. Ensure that all allocated corporate/income events and instructions are processed, validated, and authorized within the required timeframes, adhering to SLA and operational procedures.
3. Ensure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients.
4. Process receipt of entitlements within agreed service standards.
5. Maintain high level of quality in terms of accurate and timely processing.
6. Respond to all client queries and incoming emails in a timely and effective manner.
7. Develop and maintain good working relationships with brokers/fund managers/clients/custodians.
8. Assist Supervisor/Manager in training of staff and building a cohesive team spirit.

What do you need to succeed?

Must have:

1. Experience in a Global custody or related financial institution (at least 1+ years).
2. Good written and verbal communication skills.
3. Excellent attention to detail.
4. Ability to work as part of a team or alone to achieve collective goals.
5. Good organizational skills and ability to prioritize workloads to meet tight deadlines.

Nice-to-have:

1. Knowledgeable in Corporate Actions and Income.
2. Investment Operations Certificate (IOC) qualifications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.

Additional Job Details:

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City: Putrajaya
Country: Malaysia
Work hours/week: 40
Employment Type: Full time
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-01-09
Application Deadline: 2025-01-28

Inclusion and Equal Opportunity Employment: At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees.

Perks and benefits: Medical, Education support, Dental, Sports (e.g. Gym), Parking Allowance, Shift Allowance.