Security Supervisor

Job Description - Security Supervisor (HOT0BBQ2)

Job Number:

HOT0BBQ2

Work Locations:

Hilton Petaling Jaya Hotel No 2 Jalan Barat Petaling Jaya 46200

The Security Supervisor is responsible for the duties and activities of Security Officers and Guards during a shift. The role should ensure that positions, procedures, patrols and their frequencies are established and adhered to.

What will I be doing?

• Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
• Familiarize with and check hotel fire equipment and fire evacuation passages.
• Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols.
• Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standards.
• Conduct random bag inspections of team members entering and leaving the building.
• Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
• Arrange escort services for team members carrying cash, where required.
• Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise.
• Professionally examine team members’ work knowledge, discipline and responsibilities.
• Responsible for team members’ daily shift work schedule and attendance record.
• Convey and carry out the department’s work arrangements and training plans.
• Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
• Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests.
• Be familiar with current first aid and fire emergency procedures.
• Ensure a high level of cleanliness and tidiness in your work area.
• Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times.
• Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

• At least 2 years of experience in a supervisory position.
• Able to communicate effectively and clearly.
• Good knowledge of the hotel’s life-safety systems, fire equipment and security operations.
• Excellent leadership skills.
• Strong interpersonal skills and attention to details.
• Literacy in English to meet business needs, preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the