Security Manager

Dusit Thani Mactan Cebu

Malacca City

MYR 100,000 - 150,000

Job description

Job Description

PRIMARY RESPONSIBILITIES

Manages the Security Department.
Advises management on security matters.
Trains all security personnel in their areas of responsibilities.
Supervises all activities of security staff to ensure compliance with and proper application of department regulations and hotel policy.
Reviews policies, procedures, and instructions on a regular basis.
Evaluates possible hazards or threats to security.
Promotes a safety attitude amongst all employees.
Ensures safety of persons in the hotel and property assets.
Reports irregularity in employee or guest behavior.
Handles loss, damage and accidents.
Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
Investigates theft as reported by guest or employee.
Documents all action in the department, including: emergencies, loss, theft, or accident.
Participates in weekly department heads meeting, Rooms Division Meeting and any other if requested.
Coordinates emergencies with local authorities and maintains good relations.
Reviews emergency procedures regularly.
Performs other duties as assigned by Supervisor.

Administrative Responsibilities

Acknowledges and screens daily work schedule.
Conducts daily briefing and de-briefing in the absence of the Department Head.
Proposes an effective duty to ensure sufficiency of manpower in accordance with the volume of business.
Establishes two-way communication with related departments.
Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
Manages time effectively by meeting deadlines on time.
Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
Identifies and solves problems in a professional manner.

Technical Responsibilities

Knows and understands the job description of all positions in his/her department and is aware of others.
Knows and understands policies relating to his/her department and others.
Recognizes good quality products and presentation.
Checks and improves all service standards established by the company.
Supervises staff activities to maximize revenue and minimize costs.
Provides assistance to the staff when required during peak periods.
Maintains grooming standards for all personnel.
Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
Manages waste by reducing and recycling waste, and carefully using all resources.

Commercial Responsibilities

Communicates effectively with guests, clients, business partners and staff.
Acts as a good salesperson to promote the hotel’s image and businesses.
Participates in community projects or activities in order to promote the hotel’s image and cooperation to improve community relationships.

Human Resources Responsibilities

RELATIONSHIP

Reports to Chief Security or superior.
Directs and supervises activities of the staff.
Coordinates with other managers for all activities of the hotel.
Interacts with clients, guests, government officials, suppliers, and other important individuals in the community in promoting the hotel.

Others

Accountabilities

Represents Dusit’s brand and its values at all times. Establishes relationships and delivers an exceptional guest experience while promoting Thai graciousness.

Company’s Culture

Communicates and fully embraces the Company’s culture (Vision, Mission, and Values), leads by example and cascades to all subordinates – “Proud to belong and to contribute.”

CONFIDENTIALITY

Ensures confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adheres to Dusit Internet and E-mail policy. Ensures Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

Minimum education of Bachelor degree in Social Science or relevant discipline.
At least 5 years’ experience in a similar position in security & safety management. Loss prevention experience will be an advantage.
Strong knowledge of local laws, investigative methods, and fire safety.
Criminal-free record.
Good English communication skills both in written and spoken.
Possesses professional disposition with excellent communication and interpersonal skills.