Sea Logistics Operation Care Manager, Import

You will be joining our Operational Care Team to add your leadership expertise and skills to the delivery of Operational Excellence.

Your Role

You will be responsible for the delivery of operational excellence through your operational care center (OCC) team by providing leadership and direction, while continuously optimizing production costs.

Your Responsibilities

You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives:

• To ensure operational excellence through high quality shipment for import services.
• To support collaboration between customer care locations (CCL), sales as well as systems and processes to deliver a great customer experience, supporting the development of new and existing customer targets.
• To ensure supplier relationships are created and pro-actively managed, ensuring delivery to service level agreements (SLA) and global partnership rules (GPR).
• To conduct regular anytime conversations with all direct reports to discuss and ensure traction on delivering performance and development goals.
• To conduct daily and weekly stand-up meetings with your team to identify and resolve business issues.
• To contribute as process owner to continuous improvements of processes and controls for lean processes focusing on cost effectiveness and productivity.
• To ensure compliance with financial and revenue care guidelines.

Your Skills and Experiences

• Your strong leadership skills and knowledge of our market along with your carrier relationships will be the key to your success.
• You will be successful in this role because of your knowledge across our operations, products and services and because you possess the key attributes we are looking for.