SC Customer Service Senior Staff Specialist (Korean Speaker)

Order Management

1. Daily fulfillment monitoring and follow up in case of order delinquency and allocation.
2. Playing an active role to ensure transparent communication on demand/supply situation which is fully aligned with all internal key stakeholders.
3. Resolve demand/supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues, or allocation champions.
4. Proactively identify and remediate further demand/Order supply constraints.
5. Support rescheduling requests which includes pull in, push out, and cancellation requests of orders with proper approval obtained.
6. Trigger shipment release and coordinate emergency shipments, including weekend shipments, when necessary.
7. Coordinate drop shipments with distributor, end customer, SCM OM, SCM VKL, and SCM Traffic when there is a need to shorten the routing period.
8. Ensure RMA, credit, and debit issues are processed with proper approvals in a timely manner.
9. Provide support to Osram Sales Managers and Osram distributors on their inquiries, which involves active communication with different groups of internal people from all levels of management.
10. Handle credit and debit request and approval, including price protection claim.
11. Conduct quarterly/yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.
12. Order entry for customer’s release PO by mail.
13. Manage consignment which includes monitoring of aging consignment stock and buffer stock level that does not exceed 4 weeks of inventory.
14. Coordinate customized label, COC/COO request from the customer.

Customer Master Data

1. Customer Master Database maintenance and EUM check.
2. End customer registrations for distributors, including seamless end customer shift from one distributor to another.

Reporting Purpose

1. Microsoft Excel skills (few basic formulas).
2. BI (Business Intelligence) SAP BW warehouse report, basic skill to refresh data from BW.

Requirement

• Preferred language is Korean (to manage clients in Korea market).
• Sound knowledge and at least 3 years of hands-on experience in SAP tools.
• Good experience in SAP Order Management, Material Master, Customer Master, Business Warehouse data.
• Good to have project management skills.
• Good exposure and experience in Power BI, SAP BI business intelligence.
• Experience in reporting analysis, Microsoft Excel tool.