SAP IS-Auto-Warranty Consultant

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.

Manage, implement and strategize the design, development and implementation of SAP IS-Automotive; through the development, establishment and implementation of SAP IS-Automotive in warranty enhancement framework by covering its functionalities, integrated solutions, capabilities and security in order to achieve efficient operability, compliance and sustain productivity thus enhancing the value creation for Division business through IT innovation and support the business to attain operational excellence.

SAP Functional Support

• Identifies areas of improvements and proposes the improvement plans to the customers.
• Provides solutions to medium to complex requirements in the areas of IS-Auto (Warranty).
• Provides guidance and coaching to subordinates to enable them to manage their day to day operations.
• Manages and coordinates resolutions of change requests and/or projects that may involve system enhancements and training requests.
• Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
• Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with clients.
• Oversees assigned personnel for projects/operations. Assigns work and provides direction about timeliness and completion of project/incidents and change requests objectives. Addresses performance issues within prescribed guidelines.

Project Execution

• Supports the transition team in ensuring that all technical knowledge is captured. Ensures that the site operation teams are fully trained to support the site infrastructure. Performs job shadowing and go-live preparations.
• Self-starter and independent in managing the tasks assigned.
• Proactive in proposing improvements to simplify processes.

Service Management and Continuous Improvements

• Reviews information, incidents, problems and analysis collected and escalated by Service Desk team. Performs additional analysis of incidents and problems. Resolves the incidents and problems.
• Escalates incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notifies users of resolutions.
• Seeks opportunities, develops, and maintains knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
• Delivers SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
• Adheres to DXC IT support procedures, policies and guidelines.
• Implements operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve client's business needs.
• Helps with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggests preventative action.
• Enters SAP application solutions into the knowledge database.
• Prepares the Standard Operating Procedures (SOP) required for the effectiveness and quality of the services provided.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 6 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of IS-Auto (Warranty).
• Keeps abreast with SAP technology advancements and developments and has the ability to understand and utilize new technology.
• Ability to provide solutions to complex requirements in the areas of IS-Auto (Warranty).
• Knowledge in the areas of SAP IS-Automotive (Warranty).
• Knowledge and understanding of the integration of IS-Automotive (Warranty) with other modules within SAP and integration methods with external systems will be an added advantage.
• Knowledge in the other areas of SAP Logistic module will be an added advantage.
• Experience in either SAP ECC and/or S/4 HANA.
• Ability to coach and guide the junior employees will be an added advantage.
• ITIL v4 certified will be an added advantage.

Other Qualifications:
• An advanced degree in a relevant field is a plus.
• Relevant certifications, such as Certified Treasury Professional (CTP), are a plus.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC.

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:
• Extensive resources to support your onboarding and continual development including DXC University.
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well-being matters to us, and our Employee Assistance Program is there to support you and your family.

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.