Sales Support Analyst

Company Overview

Oil Price Information Service (OPIS), a Dow Jones Company, provides price transparency across the global supply chain so that all stakeholders can buy and sell oil and energy commodities with confidence. We do this by providing transparent pricing, real-time news, powerful analytics and software, and educational and networking events. We also provide a range of free resources and maintain an active blog.

Our commitment to reliability is reinforced by world-class, personalized customer service and constant innovation. OPIS listens to what our customers and industry stakeholders need and responds with flexible and easy-to-use products and solutions. OPIS methodology is compliant with all international standards for price reporting agencies set forth by IOSCO, the International Organization of Securities Commissions.

Department Overview

The OPIS Sales Operations Team is responsible for building, maintaining, and analyzing reports critical to the operations of the OPIS sales team. The Sales Support Analyst will report to the OPIS – Sales Support Manager. The role sits within the Sales Operations Team which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.

Overview Of Position

The Sales Support Analyst assists sales teams with sales order tasks. These tasks include documenting process changes, creating orders, sending contracts for signature, obtaining approvals for discounts, and other critical order processing functions to ensure on-time delivery. The successful candidate will be a self-starter who has a keen eye for detail, asks questions to clarify understanding, and has a desire to ensure data is correct. They will work closely with other members of the sales team, Dow Jones order management team, legal team, product team, and finance team.

What You Will Do

• Responsible for providing support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management.
• Able to discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, product delivery, and sales operations in an accurate and organized manner.
• Assist in preparation and distribution for client legal agreements, attachments, proposals, purchase orders, and business correspondence as required.
• Process signed and executed renewal contracts in Salesforce system and liaise with sales operations.
• Process product or service cancellations. Create cancellation forms and route to appropriate internal product group or accounting for processing.
• Maintain and meet all contracts requested by the account manager on behalf of the client.
• Responsible for researching and resolution of product delivery and invoicing challenges on behalf of the customer/account manager, with the ability to accurately and succinctly explain any such resolution to the appropriate Sales team member, Sales Manager, or client contact.
• Train junior sales support team members.
• Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly.
• Responsible for accurate and timely submissions by month end on any client cancellations to OV (order validation).
• Submit to OV accurate client data information (edits/changes for address and or contact) for uploading into SAP.
• Assist and work with sales on outstanding orders still waiting on information and or waiting on PO (Purchase Order) in order to process and complete for revenue recognition.

You Have

• Sales Support experience.
• Proficient in supporting and processing contracts.
• 2-4 years experience in the sales organization sales admin, sales support, customer service, or similar function.
• Applied working knowledge in all MS Office applications, specifically MS Word and MS Excel.
• Highly organized and capable of effectively prioritizing tasks.
• Attention to detail with the ability to multitask and prioritize tasks accordingly.
• Experience working with Salesforce/Netsuite.
• Excellent written and verbal communication skills.
• Experience in supporting multiple business lines.
• Must have excellent communication skills (oral and written).
• Must have excellent organization skills and the ability to organize thoughts and ideas.
• Must have the ability to interact professionally with both clients and peers.
• Must have the ability to work under moderate supervision and handle multiple tasks.
• Must be reliable and able to work under pressure.
• Must be cooperative and able to work in a team environment.
• Experience documenting processes and procedures.