Sales Support Admin

Sales Support Admin
Division (Weir Minerals)
Mutiara Damansara
Onsite

Purpose of Role:

Provide project co-ordination and support to the Sales team & Product Manager to enable timely and efficient sales/project delivery to Weir customers. This includes reporting, data entry, process, administration and auditing of data.

Objectives & Key Responsibilities:

Objectives:

1. Acts as a primary resource for the effective preparation & development of estimating, quoting and tender preparation.
2. Execution of orders is part of the role.
3. Work closely with sales & project management team.
4. Manage sales enquiries, part number, maintain stock levels & pricing.
5. Supports customer base in parts management.
6. Prepares and manages proposals for tender purposes.
7. Interfaces with customers and company resources.
8. Develops, maintains, and improves Comminution product documentation.
9. Participates in Corrective Action Request, Evaluation processes and assist with the determination of root causes and resolution of issues.

Key Responsibilities:

1. Communication Coordination: Serve as a central point of contact for internal and external stakeholders. Assist in drafting and proofreading emails, memos, and other communications. Maintain professional and effective communication channels within the product management team.
2. Data Management: Support the Product Manager in organizing and maintaining product-related documentation, including specifications, customer feedback, and market research. Ensure all documents are up-to-date and easily accessible for the team.
3. Sales Order Management: Sales order variation process management, ensuring order progress is tracked and planning impact is incorporated and effectively communicated to in/external stakeholders.
4. Project Support: Collaborate with the Product Manager in monitoring project timelines, tracking progress, and updating project management tools. Assist in coordinating cross-functional teams and ensuring deliverables are met in a timely manner.

Job Knowledge/Education and Qualifications:

Education and/or Experience: Proven work experience in a similar role, in particular the management, population and administration of a CRM database.

Language Skills: English-verbal & written. Ability to read and interpret documents such as Product Catalogs & datasheets, Project Documentation, Sales enquiries. Ability to write routine reports and correspondence. Ability to speak and communicate effectively with employees of organization.

Mathematical: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply organizational and time management skills with the ability to multitask effectively.

Computer Skills: Proficient in using productivity tools such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Knowledge of SAP C4S is an advantage.

Core Competencies:

1. Technical Skills: Strives to continuously build knowledge and skills, shares expertise with others.
2. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
3. Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
4. Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
5. Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Health, Safety & Environment:

1. Take reasonable care for their own health and safety.
2. Take reasonable care for the health and safety of others, company property and equipment; and the prevention of environmental harm.
3. Adhere to their respective level of responsibilities aligned to this position as outlined in the Duty of Care.
4. Comply with any reasonable instructions, policies and procedures given by WEIR Minerals Australia.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.