Sales Support

This is a fantastic opportunity for an enthusiastic individual with a positive outlook to join a fast-growing company and become a key member of a busy Sales Support team.

The ideal candidate will be passionate about sales and customer service and thrive in a team environment – it may suit a candidate seeking to develop a career in this area, or alternatively provide an opportunity for someone with significant experience in Sales or Customer / Client Support to join an established, fast-growing independent company.

Our client is a leading brand on the world market, based in Bristol with five divisions in the group offering services to the Garden Retail, Horticulture, Sport, Industrial, and Fencing industries as well as direct to consumers.

The Sales Support Executive will work as part of the Sales team supporting the delivery of excellent customer service to our trade customers and ensuring that orders are processed quickly and efficiently and deliveries made on time.

This role will include:

1. Answering inbound customer and supplier calls
2. Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner and in support of other departments at busy periods
3. Providing a key link between the Sales, Customer Service and delivery teams to ensure excellent levels of customer service are maintained
4. Liaising with courier services, troubleshooting where required.
5. Taking responsibility for the administration and filing of any related paperwork

The ideal candidate will have:

1. Previous customer service or sales support experience in an office environment
2. Experience with MS Office software, especially Excel, Word, and Outlook and preferably CRM/database experience
3. Strong attention to detail even when working under pressure
4. Good 'business' communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
5. A professional telephone manner
6. A positive ‘can-do’ attitude and proactive mindset
7. A flexible and hands-on approach to working in a team.

Full training will be given so attitude is as important as experience – if you like to work in a hands-on role and are committed to getting the job done we can offer:

1. Private Health Scheme
2. 24/4 GP Service
3. Wellbeing Programme including online fitness and relaxation classes
4. Discount vouchers for high street stores, cinema, and food outlets
5. Onsite Parking
6. Cycle to work scheme
7. Staff events
8. Opportunity to develop within the company

In return, our client is paying a salary of £25k + excellent company benefits.

If you are looking for a sales support role in a welcoming and friendly business, then please send your CV through now.

If you have the skills and experience we are looking for, then I am keen to speak with you. Please call Michelle on 07939 949833 or send me a copy of your CV to prompt a call back.