Sales Process Excellence & Automation Specialist

Sales Process Excellence & Automation Specialist

Sales Process Excellence & Automation Specialist

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Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

We are looking for a dedicated and innovative Inside Sales Process & Automation Specialist to join our growing sales team. This role is pivotal in enhancing the efficiency and productivity of our inside sales operations by optimizing processes and implementing automation solutions. The ideal candidate will have a strong background in sales operations, process improvement, and automation technologies.

What are you accountable for?

Process Analysis & Optimization:

• Evaluate and analyze current inside sales processes to identify inefficiencies and areas for improvement.
• Develop and implement streamlined sales processes to enhance productivity and effectiveness.
• Ensure all processes adhere to industry best practices and company standards.

Automation Strategy & Implementation:

• Identify opportunities for automation within the inside sales workflow to enhance sales efficiency.
• Design, develop, and deploy automated solutions to improve operational efficiency.
• Maintain and manage automation tools and software to ensure optimal performance.
• Work closely with IT to develop and execute the implementation of automation strategies to streamline sales activities such as lead scoring, follow-ups, email campaigns, and data entry.
• Ensure seamless integration of automation tools with existing CRM and sales systems.

Data Management & Reporting:

• Oversee the collection and management of sales data to ensure accuracy and completeness.
• Analyze sales data to identify trends, measure the impact of automation initiatives, and provide insights for improvement.
• Create and maintain reports and dashboards to monitor sales performance and the impact of automation.

Training & Support:

• Train inside sales team members on new processes and automation tools.
• Provide ongoing support and troubleshooting for automated systems.
• Develop training materials and documentation for process updates and new automation tools.

Collaboration & Communication:

• Collaborate with sales leadership to understand business objectives and requirements.
• Work closely with IT and other departments to integrate automation tools seamlessly.
• Communicate project progress, outcomes, and insights to stakeholders effectively.

Compliance & Quality Assurance:

• Ensure that all sales processes and automations comply with relevant regulations and standards.
• Conduct regular audits and quality checks to maintain high standards of performance and compliance.

Stakeholder Collaboration:

• Work closely with sales leadership to understand business goals and align automation initiatives accordingly.
• Collaborate with IT and external vendors to ensure the effective implementation and integration of automation solutions.
• Engage with marketing, finance, and other departments to ensure cohesive and aligned sales operations.

Continuous Learning and Innovation:

• Stay updated with the latest trends and advancements in sales automation and operations.
• Identify and evaluate new technologies and methodologies to continuously improve Inside Sales Automation processes.
• Foster a culture of innovation and continuous improvement within the Inside Sales operations team.

What do you need to have for the role?

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
• Proven experience (5 -7 years) in process analysis, optimization, and implementation within a sales or operational environment.
• Strong understanding of sales processes, CRM systems (e.g., Salesforce, HubSpot), and sales automation tools.
• Experience with specific automation tools like Salesforce, HubSpot, or other CRM platforms.
• Familiarity with scripting and programming languages for automation (e.g., Python, JavaScript).
• Knowledge of data analytics tools and software (e.g., Power BI, Power Query, Tableau).
• Excellent communication and interpersonal skills, with the ability to train and support team members.
• Proactive, self-motivated, and detail-oriented, with a focus on continuous improvement.
• Experience in data management, reporting, and analytics to drive business insights and decision-making.
• Previous involvement in training and supporting teams on new processes and automation tools.
• Ability to evaluate and analyze current processes, identify inefficiencies, and propose effective solutions.
• Skill in developing and implementing streamlined processes to enhance productivity and effectiveness.
• Proficiency in designing, developing, and deploying automated solutions to improve operational efficiency.
• Capability to oversee and manage sales data, ensuring accuracy, completeness, and leveraging it for meaningful insights.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.