Sales & Operations Support Manager

Job Title: Sales & Operations Support Manager

Work Location: Malaysia

Who You Are and What You'll Do

As our Sales & Operations Support Manager, you will be expected to work closely with our Customer Development (CD) team on forecast accuracy to build into the volume plan and ensure demand phasing has sufficient stocks for the current month and the following months. You will manage short-term requests from the business and be the key contact for business requests from the Distributor on the LeverEdge system for Malaysia, working with our Third-Party Support that includes master data setup in the LeverEdge system.

Your Role/Key Responsibilities:

• Forecast Accuracy & Demand
• Forecast consolidation from the Customer Development (CD) team for the current month and the next 2-3 months.
• Ensure all demand phasing sufficiently covers demand for the current month and the following months.
• Advise on additional stock requests for the current month for stock allocation.
• Liaise regularly with Planner and Customer Service for incoming stocks against customer forecasts and orders.
• Share weekly gaps in demand vs. forecast with the CD team during monthly meetings and identify gaps for action.
• Involve in Customer Development (CD) Planning Meetings.
• Manage proprietary & Chains' forecasts and phasing within the shelf-life matrix.
• Manage slow-moving and obsolete stocks (SLOB) by highlighting slow and non-moving stocks to the business to generate appropriate actions.
• Master Data Maintenance for Price and Hierarchy Product Master Category, Location.
• Supporting business processes for Distributor recruitment and termination, and business requests from Distributor.
• User acceptance test (UAT) representative for Unilever Food Solutions (UFS).

Key Stakeholders:

Internal: Customer Development, Demand & Supply Planner, Logistic and Distribution, Customer Service

External: Key Chains customers

Travel: 5-10% of the time for travelling.

What You'll Need To Succeed

• Bachelor's degree in Supply Chain, Logistics or Engineering.
• Minimum of 3 years of work experience in business operations, business excellence, demand and supply in Supply Chains.
• Solid analytical skills, bias for action, responsibility and accountability.
• Project management skills.
• Strong team spirit, proactive approach to issues and opportunities.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

About Unilever:

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.