Sales Operations Supervisor

Job Description

1. Works with company-wide cross-functional teams to provide timely and accurate forecasts to executive teams on Booking/Shipment/Revenue
   
   • Need to be able to quickly come up to speed on company products and leverage that learning to manage forecasts
   • Develop/maintain close relationship with overseas Sales and Regional Business Operations teams to achieve the desired forecast objectives; align with their input as well as provide directions back to the team to achieve company goals on a regular basis
   • Work closely with Sales/Finance/Business Development teams to review and monitor commercial deals execution to ensure compliance and uphold company's business objectives
   • Support Sales, BD, and R&D teams’ efforts in new business opportunities, and understand its potential impact on near-term & long-term business forecasts
2. Manage configuration, non-standard requests, shipment slotting, and shipment delivery
   
   • Collaborate with overseas Account team and Order Fulfillment team to understand customer’s specifications and configuration needs
   • Lead shipment configuration reviews with Manufacturing teams (based in both US and overseas) and Product Groups (based both in US and overseas) and provide timely and accurate configuration content to Supply Chain & Manufacturing team and achieve on-time tool delivery
   • Review and process customers' purchase orders; ensure PO compliance to established commercial and legal terms for all shipments
   • Communicate with account teams on committed ship dates, and manage any ship date misses and recovery
   • Coordinate with manufacturing and shipping & logistics teams to ensure on-time delivery
   • Respond to any post-delivery issues, drive mitigation plan and root cause analysis by leading cross-functional alignment
3. Assist Corporate Business Development and Account Teams in preparing & hosting customer meetings to improve business outcomes

Who We’re Looking For

1. Bachelor’s degree required
2. Minimum of 6 years working in the technology industry
3. Chinese/Mandarin language proficiency preferred
4. Adaptable, flexible, open to new ways of doing things
5. Good communication skills, bias to action, results-driven
6. Strong analytical and problem-solving skills
7. Ability to multi-task, work in a cross-functional environment, lead and influence others for solutions

Preferred Qualifications

1. Operations or business background in the semiconductor industry
2. Knowledge of CRM/SAP, Microsoft Office Applications