Sales Operations Executive

The Sales Operation executive role is to work together with commercial and sales team to achieve the commercial objectives and improve customer’s satisfactory.
Main responsibilities will be:

• Providing back-office support to customers and commercial team;
• Managing the exposure with customers and risk on contracts and credit;
• Managing customer complaints and after sales follow-up; coordinating and working with cross functions/department to meet the commercial objectives.

Main Accountabilities

• Customer and commercial support
  • Supporting the Sales Manager on a daily basis with SAP quotation preparation and tender/bidding preparation.
  • Managing sample arrangements and follow up.
  • Assisting in new project creation, new customer onboarding, and account creations.
  • Following up on trial proposals and other requests from customers on new/existing product additional requirements.
  • Providing periodic sales reports to the commercial team and supporting updates to the CRM system/Salesforce.
• Risk Management
  • Actively working with the commercial team to manage customer’s credit exposure, credit limit, and payments collection.
  • Managing customer contracts to ensure execution according to contract validity.
• Customer complaint management
  • Actively following up with internal departments to manage complaints received from customers to ensure timely responses.
  • Working with different functions and departments to drive improvement and achieve higher customer satisfaction.

Requirement

• Bachelor's degree (Computer Science/Marketing/Business related major) or equivalent experience.
• 3-5 years of experience as a Salesforce administrator in a similar environment.
• Experience in performing Salesforce upgrades that lead to successful integration is preferred.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Ability to provide Salesforce training and end-user support.
• Ability to maintain Salesforce databases.