Sales Manager

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Responsibilities:

• Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
• Analyze potential solutions and provide information required to make appropriate decisions that ensure on-time delivery and total customer satisfaction.
• Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
• Monitor and grow established business relationships.
• Escalate issues in a timely manner.
• Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
• Assist Program Managers in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
• Manage the interfaces between the customers' engineering/management teams and Rapid teams to facilitate the introduction of new products.
• Ensure that all the Program Managers successfully utilize customers’ portals (if applicable) to manage OOR and other reports.
• Maintain 100% OTD and customer satisfaction.
• Resolve all issues that affect RFQ feedback, quality, delivery, and service issues at a high level with customers.
• Review all customers' OOR and manage difficulties with the order process. Be able to suggest contracts, Kanban, VMI contracts.
• Manage responsibly the Finished Goods inventory for customers that have some inventory program avoiding stale inventory.
• Respond to all CNC’s assigned to the team in a timely manner.
• Work and develop new projects within assigned account base.
• Communicate within assigned account base daily/weekly.
• Monitor the Program Manager team metrics such as confirmation response time, order entry accuracy, OTD, finished goods stale inventory levels, customer satisfaction, etc.
• Oversee the capacity vs demand for each Program Manager team to manage team productivity, efficiency, and customer satisfaction.
• Create and manage key relationships with the selected account base.
• Perform other duties of a similar nature or level.

Minimum Requirements:

• Minimum 8 years experience in sales.
• Minimum of 5 years experience in managing medium and large accounts (OEMs or CMs).
• Leadership experience in sales administration/customer care environment.
• Manufacturing process knowledge is a must.
• Order Management experience.
• Experience managing personnel.

Skills:

• Assumes responsibilities with appropriate authority.
• Build a team that shares a common vision and work ethic.
• Excellent cross-functional and personal communication skills.
• Ability to organize a cross-functional team to effectively service the customer base.
• Well-developed analytical skills.
• Strong leadership, motivational, and presentation skills.
• Strong planning, organizational, and time management.
• Effective in working both independently and in a team setting.
• Handling multiple accounts.
• Interact with all levels of complex organizations.
• Software and the ability to utilize an organized database environment.
• Proficient in Microsoft Office programs.

Qualifications:

• Customer oriented.
• Proven track record of team building.
• Attention to detail and follow-up.
• Flexible and adaptive to work long hours.
• Able to work under pressure.

About Rapid Manufacturing:

Rapid Manufacturing is a global electronics manufacturing company specializing in electronic custom-designed wire & cable harnesses, electro-mechanical, and box build assemblies for OEMs. We focus on high-mix and low-medium volume production without long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state-of-the-art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining upper management leadership, experienced staff, equipment, and IT support, the company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. We encourage manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our organization to build long-lasting partnerships.

Our facilities, strategically located in the USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen), and Malaysia (Penang), have been serving OEMs in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.