Sales Manager

Nestled in the heart of historic George Town, Royale Chulan Penang offers a blend of charming history and modern luxury. Overlooking the Cruise Ship Harbour and Penang Bridge, the hotel is strategically located in the city's financial district with easy access to government offices, business, dining, retail, and entertainment outlets. The unique historical and architectural buildings in George Town, a UNESCO World Heritage site, create a captivating backdrop for guests.

Role Description:

Primarily promote the hotel and where possible, hotels belonging to the chain in your area/region. This position is accountable for producing individual/group business on an established base of the top producing key accounts and for managing high potential key prospects.

Key Dimensions:

• Analyzing hotel performance and developing strategies to increase / establish hotel sales goals.
• Build relationships with guests / clients to increase repeat guest bookings and prospect new business through referrals, networking, and cold-calling.
• Organizing regular sales visits to foster good working relationships with all clients.
• Preparation of quotations and contracts to clients.
• Visiting and contracting with clients.
• Conducting site inspections and entertaining clients during their visit to the hotel.
• Liaising with clients on accommodation and function matters.
• Employees to be familiar with the operation and application of the hotel’s computer system.
• Employees to be kept well informed about the daily operations of key departments such as the Front Office, Food and Beverage Department, Housekeeping, etc.
• To promote special deals and new promotional rates to clients.

Qualifications:

• Diploma / Degree Preferably in Hospitality Management, Business Administration, Marketing, or a related field.
• Several years of experience in sales or a related role within the hotel or hospitality industry.
• Expertise in building and maintaining relationships with corporate clients, travel agents, and event planners.
• Strong verbal and written communication skills to effectively engage with clients and internal teams.