Sales Manager

Responsibilities

1. Contacting potential and existing customers on the phone, by email, and in person.
2. Handling customer questions, inquiries, and complaints.
3. Preparing and sending quotes and proposals.
4. Building and maintaining a CRM database.
5. Meeting daily, weekly, and monthly sales targets.
6. Coordinate and organize the details of an event such as catering, lodging, seating, and security.
7. Resolve and quell misunderstandings within a hotel premises.
8. Ensuring enquiries become confirmed business.
9. Upselling where possible.
10. Producing written quotations and confirmation.
11. Checking customer satisfaction and resolving any issues to ensure repeat business.
12. Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.

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