Sales Executive

Job Overview:

The Sales Executive will be responsible for driving sales growth by identifying and targeting potential clients, maintaining relationships with existing clients, and achieving sales targets. This role requires a proactive approach in seeking new opportunities, excellent communication skills, and the ability to close deals effectively.

Duties and Responsibilities:

• Attend to customer inquiries on new and existing orders.
• Receive and process Purchase Order (PO) from customer.
• Process Sales Order (SO) in system, determine the location and quantity of inventory (garments for laundry and consumable item) available to meet each and every PO that received from customers.
• Work with Sales Coordinator to ensure Sales Order are attended and inventory (garments for laundry and consumable item) available to meet delivery.
• Prepare delivery documents for local delivery and shipping documents for export orders.
• Work with Sales Coordinator and Logistic Coordinator to coordinate delivery routes and schedules.
• Supervise Sales Coordinator on support activities and functions, i.e. maintaining accurate stock level to support sales activity.
• Monitor blanket order from customer and plan delivery effectively. Ensure the required products are delivered on time, update blanket orders until it has exhausted.
• Follow up with existing customer on SO or forecast before existing blanket order exhausted.
• Work with customer on customers complaint to enhance good services and maximize customer satisfaction.
• Conduct random check on stock that maintained at warehouse.
• Prepare monthly sales order report and monitor blanket Sales Order report.
• Filing of all relevant documents pertaining to the Sales Order functions.
• Handle collection matters including sending customer account statement and follow up on overdue payment.
• Communicate with Sales team and Manager to ensure efficient customer service.
• Setting sales goals and developing sales strategies. (call/visit plan etc)
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Demonstrating and presenting products.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs (JDE etc).
• Building and maintaining a customer database (customer contact master list etc).
• Meeting sales targets.
• Collect and analyze information, prepare data and present reports when needed.
• Review your own sales performance, aiming to meet or exceed targets
• Participating in trade exhibitions, conferences and sales team meetings.
• Any other ad-hoc tasks assigned from time to time.

Job Requirements:

• Proven experience in sales or a similar role (minimum 3 years).
• Bachelors degree in Business, Marketing, or related field.
• Excellent communication, negotiation, and presentation skills.
• Strong customer service skills with a client-oriented mindset.
• Ability to work independently and manage time efficiently.
• Strong understanding of market dynamics and sales strategies.
• Ability to achieve sales targets and manage client relationships.
• Good command in Bahasa Malaysia and English. Any additional language an added advantage.
• Possess own transport and willing to travel