Sales Coordinator/Customer Service

We are a technology company based in Bukit Rimau, Shah Alam, specialising in GPS fleet management systems and related hardware solutions. We focus on enhancing fleet operations by providing advanced systems that optimise logistics, improve security, and streamline vehicle management processes.

Job Responsibilities:

1. Sales Support: Collaborate with sales representatives to manage and prioritise leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using RM software. Prepare and process sales orders and invoices as needed.
2. After-Sales Support: Proactively reach out to customers after a sale to ensure their satisfaction and address any concerns or issues. Assist with product returns, replacements, and warranty claims, resolving customer concerns efficiently.
3. Documentation and Reporting: Maintain organised and up-to-date customer and sales records. Generate reports and analyse sales data to identify trends and opportunities for improvement.
4. Team Collaboration: Collaborate closely with the sales team to provide them with the necessary support and information. Work in tandem with other departments such as marketing and product development to ensure a unified customer experience.

Job Requirements:

1. Proficiency in English & Mandarin is preferred.
2. Preferably min 2 years of working experience in the related field.
3. Excellent Communication Skills: Ability to communicate effectively and professionally with customers through various channels such as phone, email, and chat.
4. Problem-Solving Abilities: Capacity to understand customer issues and provide prompt and effective solutions to meet their needs and resolve any concerns they may have.
5. Empathy and Patience: Demonstrated empathy towards customers' concerns and the patience to handle difficult situations with grace and professionalism.
6. Attention to Detail: Strong attention to detail to accurately record customer information, orders, and interactions, ensuring a seamless experience for the customer.
7. Adaptability: Flexibility to adapt to changing customer needs and business priorities, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.