Sales Advisor

Your Role and Responsibilities

• As an Internal Sales Advisor, you are the primary contact point for customers and prospects for Malaysia customers for all matters related to Orders, Offers, Invoices, Logistics, complaints, etc.
• You have both in- and outbound contacts with customers and prospects.
• Reacting to incoming calls, emails, enquiries, and walk-in customers.
• Follow up with customers on offers made on a daily and weekly basis and gather information such as product market price, competition, economic situation, etc., sharing it with your managers.
• You register and deal with complaints and provide good follow-up, also in consultation with the quality team/Managers.
• You collaborate closely with colleagues within your team and other departments.
• Acting as back-up for colleagues (if required).
• You need to work closely with the Branch Manager/Business Development Managers to offer commercial support and opportunities from customers.
• You proactively contact customers regarding marketing actions, promotions, new products, and also promote the TVH E-shop platform to all customers.
• You process replies from different departments within TVH and communicate these to the customer/prospect.
• Attend internal training and meetings if required.

How to Succeed / Your Profile

• Multiple years of relevant experience in a (technical-)commercial function.
• You have a very good knowledge of Malay and English (oral and written). Knowledge of Chinese or other languages is a plus.
• You are a strong relational sales agent focused on achieving results.
• You are a team player and can work independently.
• You are strong in communication.
• You have an organizational mindset and you think along.
• You are very perseverant.
• You are strong in follow-up and administration.