Sales Admin Coordinator/Product Support Executive

We are hiring a dedicated and customer-focused Sales Admin Coordinator/Product Support Executive on behalf of MKT Universe Sdn Bhd. This role will be responsible to provide exceptional support to clients, ensuring their satisfaction and fostering long-term relationships. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

JOB DESCRIPTIONS:

1. Act as the primary point of contact for clients, promptly addressing inquiries through various channels such as phone, email, or chat.
2. Proactively engage with clients to gather feedback, resolve concerns, and ensure satisfaction with our products or services.
3. Troubleshoot client issues and provide timely, effective solutions, escalating more complex problems to the appropriate department when necessary.
4. Document and track all client interactions, including inquiries, complaints, and resolutions.
5. Offer clients accurate and detailed information about product capabilities and features.
6. Provide administrative support by managing correspondence, scheduling meetings, preparing presentations or proposals, maintaining filing systems, and overseeing company asset management.
7. Assist with the preparation and documentation of invoices, delivery orders (DO), purchase orders (PO), and quotations.
8. Coordinate travel arrangements, accommodations, and itineraries for sales team members and technicians as required.
9. Oversee shipping logistics and manage all import and shipping-related matters.
10. Perform other ad-hoc tasks or projects assigned by supervisors as needed.

JOB REQUIREMENTS:

1. At least Diploma/Bachelor's degree in Business Administration, Communications or a related field preferred.
2. Minimum 1 year of proven experience in a sales admin coordinator, sales admin, customer service or client support role, preferably in a B2B environment.
3. Excellent communication skills in English (both written and verbal); proficiency in Mandarin is a plus.
4. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
5. Strong attention to detail and accuracy in data entry and documentation.
6. Experience with platforms like Ariba, Salesforce, or other customer support tools/systems is an added advantage.

WORKING LOCATION & WORKING HOUR:

Sunway Geo Avenue

WHAT'S IN IT FOR YOU?

1. EPF / SOCSO / PCB
2. Medical, Dental and Optical benefits.
3. Smart casual working attire.
4. Free Parking.

Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review.