Sales Admin

Responsibilities:

1. Greet customers and provide a warm welcome to the boutique.
2. Assist customers in selecting scarves, offering product information, and styling advice.
3. Address customer inquiries, concerns, and feedback in a professional and courteous manner.
4. Process transactions accurately and efficiently using the point-of-sale (POS) system.
5. Handle customer returns, exchanges, and refunds following company policies.
6. Order Management:
   1. Assist customers with placing orders over the phone, via email, or through online platforms.
   2. Coordinate with the sales team to fulfill orders and ensure timely delivery.
   3. Keep track of inventory levels and communicate stock availability to customers.
   4. Assist in managing the online store, including updating product listings and inventory status.
7. Administrative Support:
   1. Provide general administrative support to the sales team, including filing, data entry, and maintaining records.
   2. Assist in preparing sales reports, invoices, and other documents as needed.
   3. Help organize and maintain the cleanliness and appearance of the boutique.
8. Communication and Collaboration:
   1. Collaborate effectively with the sales team and other staff members to meet customer needs and achieve sales targets.
   2. Communicate effectively with suppliers and vendors regarding product inquiries and orders.

QUALIFICATIONS AND SKILLS:

1. Previous experience in retail sales or customer service is preferred.
2. Excellent interpersonal and communication skills.
3. Strong attention to detail and accuracy in handling transactions.
4. Ability to multitask and prioritize tasks in a fast-paced environment.
5. Proficiency in using POS systems and basic computer skills.
6. Passion for fashion and knowledge of scarf styling techniques is a plus.
7. Friendly and approachable demeanor with a customer-centric attitude.