Safety Ops Labelling Trainer

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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. At TikTok, we create together and grow together. That's how we drive impact.

Join us. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly.

Our Trainers are an essential part of making our Trust & Safety Operations teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members, and help our teams gain new skills. It is possible that this role will be exposed to harmful content as part of the core role.

Content that Safety Ops Labelling Trainer interacts with includes images, video, and text related to every-day life, but it can also include bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing:

• Deliver process/product/policy training in classroom and/or online environment in English language.
• Help to develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding.
• Participate/lead policy briefings to ensure any changes are consistent with cultural, socio, geographical and political conditions.
• Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.

Qualifications

What should I bring with me: Minimum Qualification:

• A fast learner who has the ability to embrace a fast-paced working environment.
• Be familiar with machine learning and content understanding.
• Willing to travel abroad to a nearby country for a short period of up to 1 month.
• Strong cultural communication and interpersonal skills.
• Your ability to work in a high tempo environment, adapt, and respond to day-to-day challenges.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:

• Bachelor’s degree or above, short video product user.
• At least 1-year training experience in trust and safety or policy in a major tech or media company.
• Proficient in English language.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding. We are committed to the wellbeing of all our employees and promise to provide comprehensive programs to promote and support physical and mental wellbeing.

At TikTok, our mission is to inspire creativity and bring joy. We are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Advertising, Arts & Media More than 10,000 employees

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive.

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