RORC TL, Retail Operation

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe, and North America. UOB's purpose is to build the future of ASEAN, guided by The UOB Way, which defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United, and Committed, and our people philosophy of Care, Growth, and Trust.

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development, and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate, and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

You will be part of the Retail Operational Readiness Centre ensuring seamless implementation of technology changes through effective Testing, Training, and Documentation. Verticals supported are in AS400/Mainframe applications, Internet/Mobile Banking applications, Cards, and Channels applications.

Your key responsibilities include:

• Understand Business Requirements and Functional Specs/User Story documents.
• Prepare Test Case Design using TOSCA or other Bank approved tools for the technology change.
• Ensure traceability for requirements/functional specs to test cases.
• Engage business/operations users to review test cases and incorporate their feedback into the test pack.
• Identify potential scenarios for Test Automation working with the Automation Lead.
• Drive Manual & Automated Test Execution (using TOSCA/other Bank Approved tool) as per the UAT Plan in line with the test strategy and test plan.
• Ensure all test scope and test cases are executed and fulfill the specified requirements within the agreed timeline.
• Report defects discovered in UAT, attend defect calls, and participate in defect management process and retest.
• Review UAT test results and publish test metrics.
• Perform Exploratory Test Case execution.
• Provide operational readiness support and conduct training on new system/enhancement to impacted operations and/or business users.
• Provide post-implementation support to operations users.
• Review and submit management reports as required by the Bank’s Software Development Framework.

Minimum requirements:

• Minimum 7 years of experience preferably in financial institutions.
• Well-versed in operations especially Swift standard in either AS400/Mainframe applications, Internet/Mobile Banking Applications, Cards, and Channels application will be an added advantage.
• Have a good knowledge and experience in handling testing or test management life cycle.
• Strong analytical skills.
• Strong verbal and written communications skills, including effective presentation skills.
• Experience in managing a team.
• Able to take ownership of issues and take them to closure.
• Motivated, driven, and can work under pressure and able to complete tasks given within the project timeline.
• Able to create effective work relationships across different levels of stakeholders from various disciplines.
• Mature individual with strong leadership, influencing, and problem resolution skills.
• Lead human resource planning, development, and staff management.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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