Rooms Team Leader

Job Description - Rooms Team Leader (HOT0B3UM)

Work Locations

DoubleTree by Hilton Hotel Kuala Lumpur
The Intermark
348 Jalan Tun Razak
Kuala Lumpur 50400

The Housekeeping Team Leader is responsible for the standard of cleanliness in rooms and corridors, providing excellent service to guests.

What will I be doing?

As the Housekeeping Team Leader, you will be responsible for performing the following tasks to the highest standards:

1. Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
2. Work closely with the front desk team to ensure correct room status at all times.
3. Ensure guest privacy is respected when DND status is displayed.
4. Supervise the turndown service.
5. Regularly inspect guest floor corridors and public areas.
6. Report maintenance issues promptly to Engineering.
7. Ensure compliance of lost and found procedures.
8. Keep floors, linen rooms and pantries neat and tidy.
9. Monitor productivity of the assigned Room Attendant.
10. Check team members’ grooming, personal hygiene and appearance.
11. Assist with team members’ training and development.
12. Provide ongoing advice and support to team members under your supervision.
13. Provide one to one instruction to team members when required.
14. Seek opportunities to improve guest service consistently from guests’ comments.
15. Take appropriate action to resolve guests’ complaints.
16. Ensure all reports are completed on a timely basis.
17. Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
18. Perform any duties assigned by the Management team deemed necessary.

What are we looking for?

A Housekeeping Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University / Pre-university graduate.
• At least 2 years of Housekeeping Team Leader experience.
• Good written and verbal skills.
• Fluent in English to meet business needs, advantageous.
• Good knowledge of Housekeeping office daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.