(RM 15k monthly) CRM Business Analyst - Leading Insurance Firm | Kuala Lumpur, MY | Hybrid

(RM 15k monthly) CRM Business Analyst - Leading Insurance Firm

Oliver James Associates Kuala Lumpur, Malaysia

Posted: 2 days ago
Job Type: Hybrid Job Permanent
Package: Attractive Package

My client is a Global top-tier insurance firm looking for an experienced CRM Business Analyst to oversee the Salesforce development, implementation, and maintenance of the digital platform.

Job Responsibilities:

• Work with teams to understand customer and vendor needs and enhance Salesforce features to meet business requirements.
• Review business processes with users to ensure they're effectively mapped with solution and technical design.
• Assist with Salesforce administration, configuration, and customisation.
• Manage vendor contracts and ensure service level agreements are met.
• Customise and configure applications/systems.
• Analyse and design data/application integration.
• Establish and support software configuration management processes, software engineering practices, test automation, and tools.

Job Requirements:

• Bachelor's degree in Computer Science, Information Systems, or any related discipline.
• Six years of experience in an IT-related field with at least 2 years of experience in Salesforce Application development in Sales/Service Cloud and Marketing Cloud.
• Familiarity with System Development Life Cycle and Agile Software Development.
• Ability to design and optimise business processes and integrate across disparate systems.
• Experience in system and database design.
• Able to work independently and as a team player.
• Proficient in written and spoken English and Cantonese.