RLC Service Engineer

Country: Malaysia

Location: Carrier (Malaysia) Sdn Bhd, No 10F-1, 10th Floor, Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor

Role: RLC Service Engineer

Full/Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As RLC Service Engineer for Carrier, you will be responsible for developing sales leads, qualifying prospects, and making service sales calls.

Key Responsibilities:

• Prepare quotation or proposals and follow up on service sales inquiries (e.g. repair, maintenance contract, retrofit).
• Lead negotiation at optimum profit levels.
• Close orders to achieve the goals and targets assigned.
• Responsible for payment collection.
• Communicate and work together with Call Center on customer inquiries.
• Manage existing customers and develop new customers, understand customer’s business status, look for business opportunities, and foster good customer relationships for service revenue growth.
• Ability to understand and convey technical information effectively.
• Maintain a sound technical/application knowledge base on all RLC + VRF products.
• Respond to customer calls, develop appropriate documentation and response plan for resolution of issues, and send issues to the appropriate level to satisfy customer requirements.
• Use technical knowledge to troubleshoot basic customer issues.
• Perform data mining, gather, and analyze data to improve efficiency in products and technical services.
• May resolve customer problems in a technical call center/service center environment or through customer escalation.
• Provide professional proposals, offerings, and technical support related to digitalized service & IoT solutions to targeted customers in RLC + VRF segments.
• Ability to collaborate with connectivity core team, back-end support, and frontliners to achieve business goals & deliver the last mile to the customer.

Requirements:

• Bachelor's Degree in Mechanical Engineering or equivalent.
• 1 year of relevant experience in solution selling.
• HVAC background will be an advantage.
• Scheduling and planning experience is advantageous.
• Requires knowledge of Microsoft Office (Excel, Word & PowerPoint).
• Strong customer focus, sense of urgency, good communication skills.
• Open to traveling and flexible working hours to accommodate customers.

Benefits:

• Medical and health insurance benefits.
• Attractive allowances (mobile/transportation/petrol card) where applicable, subject to job profiles.
• Professional development opportunities.
• Great organizational culture.
• Buddy system to assist in on-the-job training.

Our commitment to you:

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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