Rewards Services Specialist (Time & Benefit)

About the Company

Our client is leading the digital transformation of energy management and automation.

Job Description

This position is part of the EAP regional rewards services team responsible for the system maintenance on ESS modules such as epay, eleave, eTime, ebenefit, etc. The incumbent, partnering with external vendors, will ensure accurate system performance on leaves and benefit processing, overtime application and ESS, including technical requirement study, analysis, implementation and post-live support of a web-based system and mobile app to maintain efficiency and positive employee experience.

Responsibilities

1. Support employee query on ESS issues or perform 1st level assessment on reported issue within stipulated SLA.
2. Administrate Employee Flex Benefits Reimbursement claims.
3. Gather change request or setup requirements and validate relevancy against policy/process.
4. Coordinate and provide recommended solutions subjected to varying business conditions.
5. Orient test participants on the UAT execution, problem reporting and resolution processes.
6. Ensure adequate test coverage and independent review of test scripts.
7. Track and coordinate Project/UAT progress and results management as well as triage defects for resolution and retest.
8. Prepare job aids pertaining to HRIS systems to guide end users and country administrators.
9. End to end process documentation such as SOP, process map, user guide, checklist.
10. Create and execute testing plans and coordinate User Acceptance Test (UAT).
11. Reporting and analytic preparation.

Requirements

1. Bachelor's degree in Business or HR/IT or related fields.
2. At least 1 year of relevant HR/HRIS working experience.
3. Service-oriented with good planning and follow-up skills.
4. Agile mindset with passion for continuous improvement.
5. Embrace diversity with the ability to collaborate effectively with diverse teams.
6. Strong problem-solving, verbal and written communication skills.
7. Knowledge in Adobe Photoshop, MS Office, Power Automate, Stream, SQL, and VBA would be an advantage.

Remuneration

MYR3,500

Consultant in charge
Jia Ling | 016 5599642 | jialing.koid@hunters-in.com